When you receive your package, you should examine the documentation and outer packaging closely before opening the sealed product packaging, to determine that it is what you ordered. If you are not satisfied with your order, you may exchange or return your product at any smartspot retail store in Ireland. We also accept returns by mail for orders that were shipped directly to you. The returned product should be returned in the same condition as when you purchased it, with all manuals, accessories, and the packing slip.
We would be pleased to exchange or give you a refund in-store on most items you buy online, up to 21 days after your receive your order. We will exchange game consoles up to 14 days after you receive your order.
Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages may only be exchanged for the same item.
Shipping and handling charges are non-refundable; however, we will refund your original shipping cost if you are returning a defective item, or because of an error on our part.
All products (whether defective or non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer.
IMPORTANT: If a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
In the case of defective products please note we adhere to a REPAIR, REPLACEMENT THEN REFUND POLICY.
On purchases made with a credit card, only the same card used to make the purchase will be credited with the refund. The credit will be made within 7 business days of us receiving and verifying the returned merchandise.